Privacy Policy Emas99 — Our Commitment to Your Data

01 Information We Collect

Emas99 collects personal information through several channels when you use our platform. The types of information collected include:

Information you provide directly:

• Full name as per your identity card (MyKad) or passport.
• Identity card or passport number.
• Date of birth for age verification purposes.
• Active email address and mobile phone number.
• Current residential address.
• Bank account details including bank name, account number and account holder name.
• KYC supporting documents such as MyKad copies and bank statements.

Information collected automatically:

• Your IP address, web browser type, and device operating system version.
• Game session data including games played, session duration, and total wagering amount.
• Activity logs for deposit and withdrawal transactions.
• Cookie data for user experience and platform analytics purposes.
• Mobile device information including device model and unique device identifier (if you are using the mobile app).

02 Purpose of Information Use

Every piece of information we collect has a specific and legitimate purpose. emas99 uses your personal information for the following purposes:

03 Sharing Information with Third Parties

Emas99 does not sell or transfer your personal data to third parties for their own commercial purposes. However, in certain circumstances, we may share your information with:

• Payment service providers: To process your deposits and withdrawals via FPX, DuitNow, and other payment gateways used by the platform.
• Technical service providers: Companies that assist us with server hosting, cybersecurity, and platform analytics, all bound by strict confidentiality agreements.
• Competent authorities: When required by law, court order, or official investigation into illegal activity.
• Identity verification service providers: For KYC and age verification purposes in accordance with compliance requirements.

All third parties involved are bound by strict data protection agreements and are prohibited from using your information for any purpose other than those stated.

04 Cookies & Tracking Technologies

The emas99 platform uses cookies and similar tracking technologies to enhance the user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, interface theme and display settings for future sessions.
• Analytics Cookies: Helping us understand navigation and platform usage patterns in aggregate without identifying any individual.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For guidance on managing cookies in popular browsers, refer to your browser's documentation.

05 Security & Data Protection

Protecting your data is a top priority at emas99. We implement multiple layers of security that include:

• Data encryption in transit using the latest TLS 1.3 protocol for all communications between your device and our servers.
• Data encryption at rest using AES-256 standards for all sensitive information stored in our databases.
• Role-based access control (RBAC) ensures that only authorised staff within their designated scope of duties can access member data.
• Continuous 24/7 security monitoring with automated intrusion detection systems.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Regular data backups and a disaster recovery plan to ensure service continuity.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage members to also take protective measures, such as using a strong password and enabling two-factor authentication (2FA) on their account.

06 Data Retention Period

Emas99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Active account data: Retained for the duration of your active account plus at least 7 years after account closure for financial compliance purposes.
• Transaction records: Retained for 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for dispute resolution reference.
• Analytics cookie data: Retained for between 30 days and 13 months depending on the cookie type.
• KYC Documents: Retained for the duration of the active account and for at least 5 years after account closure.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.

07 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by emas99:

To submit any request regarding the rights above, please contact our data protection team by email at [email protected]. We will process your request within 21 business days.

08 Children's Privacy

The emas99 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal information from minors. Should emas99 discover that a child's data has been collected without our knowledge, we will take immediate steps to delete the information and close the account in question. If you believe your child's data has been collected inadvertently, please contact us immediately.

09 Changes to the Privacy Policy

Emas99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made:

• A clear notice will be displayed on the platform's main page for at least 14 days before the changes take effect.
• Active members will receive notifications via email or the platform's internal messaging system.
• The "Last Updated" date at the top of this document will be updated to reflect the date of the latest version.
• Older versions of the Privacy Policy will be kept in our archive and can be requested through our support team.

Continued use of the emas99 platform after changes take effect will be considered your acceptance of the updated Privacy Policy.

10 Cross-Border Data Transfers

In the course of its operations, emas99 may process or store your personal data on servers located outside Malaysia. In such cases, we ensure that:

• The country or region receiving the data has a level of data protection equivalent to or exceeding Malaysia's standards.
• Lawful data transfer agreements are in place with all parties involved in such transfers.
• Additional safeguards such as standard contractual clauses are applied where required.

Emas99 does not transfer data to jurisdictions that lack adequate data protection laws without appropriate safeguards in place.

✉ Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the emas99 platform
• FAQ: Refer to the page FAQ for instant answers

We are committed to responding to all privacy-related enquiries within 5 business days. For formal complaints, our resolution process aims to provide a full response within 21 business days.