Terms and Conditions Emas99 — Complete Guide for Members

01 Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases shall have the meanings as stated:

• "Platform" refers to the emas99.pro website and all services provided on it.
• "Member" refers to any individual who has registered and holds an active account on the emas99 platform.
• "Account" refers to the personal account registered by a member to access the platform and its services.
• "Transactions" refers to any deposit, withdrawal, or balance transfer activity within the platform.
• "Bonus" refers to any free credits, cashback, or other incentives offered by emas99 to members.
• "Games" refers to all types of games available on the platform, including slots, fish shooting, bingo, and betting.

02 Account Registration Eligibility

To register and use the emas99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Be a Malaysian citizen or a lawful permanent resident in Malaysia.
• Never previously banned from using the emas99 platform.
• Register under your own name and not on behalf of another party.
• Provide accurate, truthful, and up-to-date information during registration.
• Not subject to any court-ordered financial management such as bankruptcy.

03 Identity Verification (KYC)

Emas99 carries out an identity verification process (Know Your Customer / KYC) to ensure the safety of all members and to comply with anti-money laundering requirements. This process involves:

• Submission of a valid copy of your identity card (MyKad) or passport.
• Mobile number verification via OTP code.
• Verification of the registered bank account for withdrawal purposes.
• Additional supporting documents if required by the emas99 security team.

KYC must be completed before the first withdrawal request can be processed. This process is typically completed within 24 working hours upon receipt of complete documents.

04 Deposits, Withdrawals and Financial Transactions

All financial transactions on the emas99 platform are subject to the following rules:

• The minimum deposit is RM 10 per transaction unless otherwise stated in a specific promotion.
• The minimum withdrawal amount is RM 30 per request.
• Accepted deposit methods include FPX, DuitNow, interbank transfers, and supported e-wallets.
• Withdrawals will be processed to the same bank account used for deposits, for security purposes.
• Withdrawal processing time is between 15 to 30 minutes for most cases, subject to security verification.
• Emas99 reserves the right to hold withdrawals for further review if unusual account activity is detected.
• All processed transactions cannot be reversed except in the event of a verified technical error.

05 Bonus & Promotion Terms

Emas99 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the following terms:

• Each bonus has a wagering requirement that must be met before winnings from the bonus can be withdrawn. This requirement is clearly stated on the relevant promotions page.
• Bonuses are only valid for use within the specified time period. Expired bonuses will be automatically forfeited.
• Each member may claim each type of promotion only once unless otherwise stated.
• Emas99 reserves the right to void bonuses and associated Wins if system abuse or fraud is proven.
• Bonuses are non-transferable to other members and have no direct cash value.
• Any attempt to exploit the bonus system through techniques such as arbitrage or opposing bets will result in account termination.

Emas99 is committed to ensuring all bonus terms are stated transparently. If you have any questions regarding specific bonus terms, please contact our support team via live chat.

06 Member Responsibilities & Conduct

As an emas99 member, you agree to abide by the following code of conduct at all times:

• Use the platform solely for personal entertainment purposes and not for commercial use or professional gambling that affects platform stability.
• Not using automation software, bots, scripts, or any third-party tools to gain an unfair advantage in games.
• Not sharing your account, password, or login credentials with any other party.
• Not spreading false or misleading information about emas99 to the public.
• Report any technical bugs or system vulnerabilities to emas99 and do not exploit them for personal gain.
• Be respectful and courteous to other members when interacting in game rooms or social features on the platform.

07 Account Security & Privacy

Your account security is a shared responsibility. emas99 takes the following steps to protect your account:

• 256-bit SSL encryption for all communications between your browser and the emas99 server.
• Two-factor authentication (2FA) is available and strongly encouraged for all members.
• Monitoring of unusual login activity with immediate notifications to members.
• A dedicated security team monitors the platform 24/7 to detect any cyber threats.

At the same time, as a member you are responsible for:

• Ensure your password is strong, unique, and not shared with anyone.
• Log out of your account after every session, especially on shared devices.
• Notify emas99 immediately if you suspect your account has been accessed without authorization.
• Not saving login credentials on public or shared device browsers.

08 Responsible Gaming

Emas99 takes responsible gaming very seriously. Our platform provides the following tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss limit you are willing to bear within a specified period.
• Self-Break: Temporarily suspend your account (24 hours, 7 days, or 30 days) if you feel you need a break.
• Self-Exclusion: Option to permanently self-exclude from the platform if needed.
• Time Reminder: Set play-time reminders to ensure you do not lose track of time.

If you or someone you know is experiencing issues related to problem gambling, please seek help. emas99 encourages the use of counselling services available in Malaysia. Visit the Responsible Gaming us for more information.

09 emas99's Right to Amend Terms

Emas99 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. However, we will endeavour to:

• Display a clear notice of changes on the platform's home page at least 7 days before the changes take effect, except for urgent security-related updates.
• Send notifications via email or the platform's internal messaging system to all active members.
• Maintain an archive of previous versions of the Terms and Conditions for members' reference.

Continued use of the emas99 platform after changes take effect will be considered your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account before the changes take effect.

10 Limitation of Liability and Disclaimer

Emas99 shall not be held liable in the following situations:

• Service disruptions caused by factors beyond emas99's control, such as internet outages, third-party infrastructure failures, or natural disasters.
• Losses incurred as a result of a member's failure to keep their login credentials secure.
• Game results that have been processed and verified by an audited RNG system.
• Any indirect, consequential, or special losses arising from the use of the platform.

The maximum liability of emas99 under any circumstances shall not exceed the total balance in your account at the time of the incident.

11 Dispute Resolution

Should any dispute arise between you as a member and emas99, the following procedure shall be followed:

• Step 1: Contact the emas99 customer support team via live chat or email within 30 days of the date of the incident.
• Step 2: The emas99 team will investigate complaints within 5 business days and provide a written response.
• Step 3: If you are not satisfied with the decision, you may request a review by senior management within 14 days.
• Step 4: Any dispute that cannot be resolved internally will be referred to an agreed-upon independent arbitrator.

All technical decisions regarding game outcomes generated by an audited RNG system are final and cannot be disputed unless a verified technical failure is proven.

12 Governing Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. By using the emas99 platform, you agree that any legal action relating to these terms shall be resolved through the proper and lawful channels. emas99 operates entirely within the established legal framework and is committed to complying with all regulations applicable to online gaming platform operations.

✉ Contact Us

If you have any questions regarding these Terms and Conditions or require further clarification on any provision, the emas99 support team is ready to assist you via:

• Live Chat: Available 24/7 via the chat icon at the bottom right of the platform.
• Email: [email protected]
• FAQ: Visit the page FAQ us for instant answers to common questions.